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What is the U.S. Coast Guard’s strategic direction? How can the U.S. Coast Guard develop and sustain a mission ready total workforce? What is it doing to modernize its operations and infrastructure? Join host Michael Keegan as he explores these questions and more with Admiral Karl Schultz, Commandant of the U.S. Coast Guard.

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How has the COVID-19 pandemic impacted the way local governments operate and deliver public services? What are local governments doing differently in the aftermath of the pandemic? Join host Michael Keegan as he explores these questions and more with Tad McGilliard and Laura Godeeris, contributors, to the IBM Center Special Report, COVID-19 and Its Impact: Seven Essays on Reframing Government Management and Operations.

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What is mission of the Defense Commissary Agency (DeCA)?How has the pandemic impacted its operations?How is the Defense Commissary Agency changing the way it does business? Join host Michael Keegan as he explores these questions and more with Bill Moore, Director & Chief Executive Officer, Defense Commissary Agency.

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Malcolm D. Jackson is EPA’s Assistant Administrator for the Office of Environmental Information and Chief Information Officer. In this dual role, Mr. Jackson is responsible for IT operations and security, information quality and collection, and access to environmental information including the Toxics Release Inventory. His leadership focus includes IT strategic planning and governance, IT investment management and government transparency.

Malcolm D. Jackson was appointed to serve this role by President Barack Obama. Prior to being confirmed by the Senate in June 2010, Mr. Jackson served as the Senior IT Business Unit Director of CIGNA Group Insurance. At CIGNA, he managed all IT aspects that supported short term disability, long term disability, life and accident insurance products and services. From 2006 to 2008, Mr. Jackson also served as the Senior IT Business Unit Director for CIGNA Insurance Corporate Business Functions. During this tenure, Mr. Jackson directed the development of IT applications for Human Resources, Finance, Legal and Public Affairs, and Investments. In addition, Mr. Jackson had IT oversight for Corporate-Owned Life Insurance, Reinsurance, and Settlement Annuities.

Prior to joining CIGNA Insurance, Mr. Jackson held various positions in the areas of IT, engineering, marketing and general business management at Monsanto, Quaker Oats, General Dynamics, and Shell Oil Company. He has a broad business background which included consumer packaged goods, defense contracting, agriculture, pharmaceuticals, and the oil and gas industries. Throughout his career, Mr. Jackson has developed expertise in IT strategy, large-scale enterprise resource planning, performance metrics development, and business process re-engineering.

Mr. Jackson was a Board member of the Children’s Literacy Initiative in Philadelphia and the Jackson State University National Alumni Association, where he chaired the membership committee. Mr. Jackson holds a B.S. from Jackson State University and an M.B.A. from Northwestern University, J.L. Kellogg School of Management.

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Stephen Goldsmith is the Deputy Mayor for Operations. Deputy Mayor Goldsmith is focused on creating a City government for the 21st Century that is smaller, more efficient, and more cost effective; uses fewer vehicles; consolidates back office functions and reduces redundancies across agencies; shares data, and uses technology to better serve the public.

From 1992-1999, Goldsmith served as Mayor of Indianapolis, where he earned a reputation as one of the country’s most innovative public officials. His transformative efforts to revitalize urban neighborhoods and to transfer real authority to community groups received national acclaim. Deputy Mayor Goldsmith served as a special advisor to President Bush on faith-based and nonprofit initiatives and served as the Chair of the Corporation for National and Community Service for eight years under President Bush and President Obama, where he helped lead efforts to expand and strengthen the government’s service agenda. Deputy Mayor Goldsmith was District Attorney for Marion County, Indiana from 1979 to 1990.

Prior to his appointment as Deputy Mayor, Goldsmith was the Daniel Paul Professor of Government and the Director of the Innovations in American Government Program at Harvard’s Kennedy School of Government. He has authored a number of books, including The Power of Social Innovation: How Civic Entrepreneurs Ignite Community Networks for Good, Governing by Network: the New Shape of the Public Sector, Putting Faith in Neighborhoods: Making Cities Work through Grassroots Citizenship and The Twenty-First Century City: Resurrecting Urban America.

Listen to Mr. Goldsmith’s entire interview.

Stephen Goldsmith is the Deputy Mayor for Operations. Deputy Mayor Goldsmith is focused on creating a City government for the 21st Century that is smaller, more efficient, and more cost effective; uses fewer vehicles; consolidates back office functions and reduces redundancies across agencies; shares data, and uses technology to better serve the public.

From 1992-1999, Goldsmith served as Mayor of Indianapolis, where he earned a reputation as one of the country’s most innovative public officials. His transformative efforts to revitalize urban neighborhoods and to transfer real authority to community groups received national acclaim. Deputy Mayor Goldsmith served as a special advisor to President Bush on faith-based and nonprofit initiatives and served as the Chair of the Corporation for National and Community Service for eight years under President Bush and President Obama, where he helped lead efforts to expand and strengthen the government’s service agenda. Deputy Mayor Goldsmith was District Attorney for Marion County, Indiana from 1979 to 1990.

Prior to his appointment as Deputy Mayor, Goldsmith was the Daniel Paul Professor of Government and the Director of the Innovations in American Government Program at Harvard’s Kennedy School of Government. He has authored a number of books, including The Power of Social Innovation: How Civic Entrepreneurs Ignite Community Networks for Good, Governing by Network: the New Shape of the Public Sector, Putting Faith in Neighborhoods: Making Cities Work through Grassroots Citizenship and The Twenty-First Century City: Resurrecting Urban America.

Listen to Mr. Goldsmith’s entire interview.

Harvey Koeppel is Executive Director of the Center for CIO Leadership. In this capacity, Harvey sets the Center’s strategy and directs internaland external operations. He also serves as Chairman of the Center’s Advisory Committee.

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Alonzo R. Peña is the Deputy Assistant Secretary for Operations for U.S. Immigration and Customs Enforcement (ICE) in the Department of Homeland Security (DHS).

Prior to accepting this position, Mr. Peña served as the DHS attaché at the U.S. Embassy in Mexico City, where he was the department’s senior diplomat and liaison to the government of Mexico. As the direct representative for the Secretary of Homeland Security in Mexico, Mr. Peña was a leader in fostering increased counter-narcotics and law enforcement cooperation with Mexico and other regional partners. Mr. Peña served in this position from July 2008 – May 2009.

Learn more by listening to his audio interview.