Transforming the Taxpayer Experience: A Conversation with Karen Howard, Executive Director, Office of Online Services, Internal Revenue Service (IRS)
January 22, 2024
What is the mission of the Office of Online Services at the Internal Revenue Service (IRS)? What is the IRS doing to advance its digital services and enhance customer experience? How is the IRS leveraging AI and other emerging technologies to meet mission? Join host Michael Keegan as he explores these questions and more with Karen Howard, Executive Director, Office of Online Services at the IRS.
Harrison Smith, Director, Enterprise Digitalization at Internal Revenue Service and President of the ACT Executive Committee
March 8, 2021
What are some of the key trends in government technology? How are government agencies such as the IRS using emerging technologies to meet their missions? How can industry and government collaborate more effectively? Join host Michael Keegan as he explores these questions and more with Harrison Smith Director, Enterprise Digitalization at Internal Revenue Service and President of the ACT Executive Committee.
The Business of Government Hour 